after-sales service

Are there any questions about the usage or installation, our team would like to help you. 

We woud like to help you! 

Went something wrong? 

It is possible that anything goes wrong at the manufacturer, on the way, at the montage or in our warehouse. We try to work together with the best firms, brands and suppliers. But we can never prevent everything goes as we want. 

But we try to solve the problem as soon as possible together with you. Deliver us via email (info@stesha-wellness.com) clear information, explanation, pictures so we can react fast en deliver you the missing part or exchange the correct article. 

As always, we try to prevent this kind of problems. 

Warranty

In Belgium, there is a standard warranty of 2 years on all articles, if not, this will be mentioned at the article. In case you have a problem with any article, you can contact us via info@stesha-wellness.com so we can help you and solve the problem together with you. 

Damaged goods can be send to us for repair, the charges of transport will be payed by the customer. You can also deliver us by yourself the damaged goods. Attention, only do this if we ask you to deliver us the product. 

When a product can not be repaired, this will be replaced by a article of the same warranty. 

Warranty expires when we establish that damage has been caused intentionally or when the article is not in original conditions. Warranty and wear can not be confused. 

Service form

To help you as soon as possible with your questions, we ask you to fill in the service form and also add the pictures so that everything is clear for us and there can not be any confusion. 

You send the Service form to info@stesha-wellness.com. Make sure your information an data is correct so we can easily contact you. 

As soon as we received your service form, you will get an email of confirmation. 

Download hier het Serviceformulier